How we handle your information

Draft for review. This describes exactly what the website does today. The retention period below is set and enforced in code. Before launch the shop should still confirm the named contact and have someone qualified read this over. It is not legal advice.

Who is responsible

PA&PS Furniture Trading, trading as AYSOE, of P. Burgos St, Talisay, 6045 Cebu. Under the Data Privacy Act of 2012 (RA 10173) we are the personal information controller for anything you send us through this website.

You can reach us at talisaycebufinestfurniture@gmail.com or 0995-622-3852 about anything on this page.

To confirm: the DPA expects a named contact for privacy questions. Decide who that is — usually the owner — and whether to publish a name or just the shop's email.

What we collect

Only what you type into a form, and only when you choose to send it:

• Your name, so we know who we are replying to.
• Your mobile number and/or email address — one of the two, so we can reply.
• Your delivery area, so we can tell you whether delivery is free and what it costs if not.
• What you are asking about — the piece, sizes, materials, budget range and anything else you tell us.
• Reference photos, if you attach them, so we can quote what you actually have in mind.

We do not ask for and never want payment card details, ID numbers, or anything else through this website.

Why we need it, and for how long

To answer your enquiry, prepare a quote, and if you order, to build and deliver your furniture. We keep enquiries so that if you come back months later we still have your measurements and what we quoted, rather than starting again.

We keep enquiries for six months. After that, your enquiry and any photos you sent are deleted from our system automatically — not when someone remembers to, but on a job that runs every day.

One thing we should be straight about: when you send an enquiry, it also arrives as an ordinary email in the shop's mailbox, the same as if you had emailed us yourself. That copy is part of our normal correspondence and is not covered by the automatic deletion above. If you would like us to remove it as well, ask us and we will.

Who else sees it

Nobody buys it, and nobody uses it to advertise to you. It reaches only the services needed to deliver your message and run the site:

• Our email provider, which delivers your enquiry to the shop's inbox.
• Our hosting provider, which serves the website.
• OpenStreetMap, which draws the map on our contact page. Your browser asks them for the map images, so they see your IP address — the same as visiting any website. They set no tracking cookies, and we send them nothing about you.
• YouTube or Facebook, but only if you press play. Some products and gallery items have a video. Until you press play, nothing is requested from YouTube or Facebook at all — what you see is a photograph from this website with a play button on it. Press play and the video loads from them, at which point they can see your IP address and may set their own cookies, under their privacy policy. Not pressing play keeps this page free of both.
• If you message us on Facebook Messenger instead, that conversation is on Facebook and subject to their privacy policy, not this one.

Cookies and tracking

This website sets no advertising or tracking cookies, and there is no Facebook pixel and no Google Analytics. We use privacy-friendly visitor statistics that count page views without identifying anyone or following you between websites — which is why you are not being asked to accept cookies.

Two parts of the site do load from somewhere else. The map on our contact page is drawn by OpenStreetMap, who set no tracking cookies. Videos come from YouTube or Facebook, andnothing is requested from them unless you press play — so a visit that does not play a video involves neither of them.

Keeping it safe

The site is served over an encrypted connection, enquiries are stored in a private database that is not readable from the public internet, and only shop staff with their own accounts can open them. No system is perfect, but nothing here is left open to the public.

What you can ask us to do

The Data Privacy Act gives you the right to:

• Ask what information we hold about you.
• Have anything wrong corrected.
• Ask us to delete it, where we do not need it to complete an order.
• Object to how we are using it.
• Complain to the National Privacy Commission if you think we have mishandled it — though we would rather you told us first so we can fix it.

Email talisaycebufinestfurniture@gmail.com and we will act on it. There is no form to fill in.

Changes

If we change how the website handles your information, we will update this page and the date at the top. We will not quietly start collecting something new.